Disclaimers and Terms and Conditions
Moran Golf Tours
Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Moran Golf Tours.
Other applicable terms and conditions
These booking conditions apply in addition to specific event ticketing, hospitality, supplier, service provider and venue entry terms and conditions. These will either be made available at the time of booking, on request, before entry to a venue or before use of service. Moran Golf Tours will not provide any refunds, exchanges or credits if a traveller breaches the terms and conditions of an event, venue or service provider and is ejected, refused entry or has a ticket cancelled.
The 149th Open at Royal St Georges – receiving your tickets to The Open 2020
Once you have completed your purchase through our check out process, you will receive a confirmation from PayPal. We will then email a confirmation of your booking and inclusions. Your tickets to The Open 2020 will be sent to you in May 2020. We will email you a reminder of the details for your package, including the coach pick up times and locations, and your entry to The Open 2020, in May 2020.
Please note, when purchasing a ticket package to The Open with us, you also agree to the ticketing terms and conditions of The R&A, found here.
The 149th Open at Royal St Georges – arriving on time to catch your coach transfers
Our packages for The Open 2020 include return coach transfers with day the package is purchased for. We have indicated the times and locations for the pick up and drop off points for each day on our website and also in the conformation email we will send you once you have completed the purchase process via our website or invoice process. Please ensure you have read and understood the location and times for the days you have purchased. If you are unsure, please contact us for clarification on email@example.com. It is each guest’s responsibility to ensure they are at the coach pick up points with adequate time before it leaves. If a guest is late to the pick up location, they may miss the coach, and therefore forfeit their seat for that day. We will adhere to a strict coach timetable for our 149th Open packages. Moran Golf Tours takes no responsibility for making alternate travel arrangements for any guest who is late to the bus and misses it, to ensure they arrive at The 149th Open.
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In order for us to confirm a booking, we require personal details including billing and shipping addresses, traveller names, emails and phone numbers in writing (this is typically by completing the guest information and booking sheet at the back of a tour itinerary, or via an email to firstname.lastname@example.org). To book flights, exact names are required as per passports. For international flights, we may request a copy, scan or photo of passports to verify names and expiry dates. If names are provided to us incorrectly, re-issue fees and name change fees from suppliers or service providers may apply. It is important that you provide names accurately in writing as per your passport to avoid any fees and to ensure you can use the services booked. Please check your booking confirmation and flight tickets to ensure names are spelt correctly on booking. This is your responsibility as the traveller. You may not be able to use a service if it’s booked with an incorrect name. If this happens, we cannot be held liable and will not offer a refund, exchange or credit.
The booking inclusions are outlined within your booking confirmation or invoice. Only the services specified within these documents are to be provided.
Your travel documents will contain items and information related to the services booked (e.g. group golf tour, hotel check-in information, event tickets, merchandise, flights tickets etc.)
Travel documents can be provided by any of the following methods.
- Sent by post or courier at least two weeks before the event to your shipping address
- Sent via email at least two weeks before the event to your email address.
We reserve the right to alter the travel document delivery procedure at any time. We will ensure that you receive all of the applicable items and information in time for you to use the services booked, including event tickets.
It is your responsibility to ensure the items are kept safe and secure. If items, such as event tickets are lost, replacement fees may apply. For some events, tickets cannot be replaced and may need to be re-purchased at your expense, if available. If upon receiving your travel documents you require further information, please get in touch with our office as soon as possible. We cannot assist during or after an event.
Travel documents are non-transferrable.
Deposits and invoicing
We typically have a deposit and invoicing schedule for each tour. Please see the individual itinerary for details. Prices are listed in Australian Dollars, unless indicated otherwise. If a price is listed in a foreign currency, the final sale price will be invoiced in Australian Dollars and will be calculated at the current exchange rate at the time of deposit, stage payment or final payment. Your financial institution will reflect exchange rates.
If you are making payments from a foreign country, your financial institution may charge international transaction fees. These charges need to be paid by you so please take that into consideration by adding that fee to your transaction to Moran Golf Tours.
All prices are inclusive of relevant government taxes, such as Australian GST, where relevant, and will be stated. Other government taxes may apply instead of GST in certain circumstances, such as VAT or JCT. All government taxes are included in the final sale price and are calculated at the time of booking. Government taxes can change from time to time. If there are changes to a tax rate, the changes will be reflected upon any unpaid invoices. In this instance, a change will not be applied to invoices already paid in full. Some notice will be provided.
Prices listed within our website www.morangolftours.com.auand brochures are subject to change at any time, according to market conditions, demand and availability.
Travel insurance must be paid and travel insurance documents provided to Moran Golf Tours along with the second deposit.
We accept payments via credit card, bank transfer or cheque. If making a payment by credit card, a fee of 1.8% for Mastercard and Visa applies. To avoid fees, you can pay via bank transfer. Payment details can be found within your invoice. These charges are not imposed by us, they are passed on at the same level as we are charged by our payment providers as a fee for service.
Cancellations, incorrectly spelt names or guests who fail to arrive on time
Cancellations by the client must be in writing to Moran Golf Tours. We understand that life events can impact on a guest’s ability to travel on our tour once they have paid and we commit to assisting guests to back-fill their position on the tour should they be unable to attend. However, where we are unable to do so, the following policy on refunds applies on forfeit of cost per person:
- Cancellation at any time after first deposit has been paid until the second deposit is due: 100% of deposit refunded
- Cancellation after second deposit is paid and before final instalment is due: 100% of both deposits paid will be lost
- Cancellation after the final instalment is made: 100% of the tour cost will be lost.
If services go unused, there are no refunds, exchanges or credits. Travel services and event tickets are strictly non-transferrable. This includes incorrect names provided to suppliers or missing a service departure.
We reserve the right to cancel a booking at any time once a payment becomes 7 days overdue, with no refunds, exchanges or credits. All booked services will be forfeited upon cancellation.
All unpaid invoices are subject to updated currency increases at any time, supplier or service provider surcharges, fare changes or tax changes if applicable. If a golf tour requires an itinerary change, we reserve the right to adjust the price for that tour component and you will be advised prior to that change but only if it impacts the pricing in any way.
Cancellation by us or other suppliers, such as event organisers
If a golf tour has minimum numbers for departure and the minimum numbers are not met, the golf tour may be cancelled. In this instance a full refund will be provided, or you will have the option to change to another similar tour that we are operating, providing there is availability. If transferring to another tour of a higher value, you will be required to pay the difference between the tours. If transferring to another tour of a lesser value, we will provide a refund for the difference between the tours. We cannot be held liable for losses, incidentals or expenses in relation to a cancelled tour if minimum numbers are not met. For this reason, we recommend purchasing a travel insurance policy when booking.
If any services or tickets within a package or tour are cancelled prior or during a trip due to terrorism, natural disasters, political instability or other external events outside of our control, there are no refunds, exchanges or credits. This includes incorrect names provided to suppliers or missing a service departure.
If an event is cancelled or postponed for any reason, there are no refunds, exchanges or credits unless a refund is provided by the organiser or venue. In this instance, you must retain your event ticket and only the face value of the ticket, less any applicable fees, will be refunded. It is at the discretion of the organiser or venues as to whether refunds will be offered for a cancelled or postponed event. Refunds for a cancelled or postponed event will only be processed if the ticket is provided to us intact and the barcode is legible, as this will be returned to the event or venue in exchange for a refund, less fees. This refund process can take a considerable amount of time. We cannot be held liable for any losses or expenses incurred by an event cancellation or postponement.
Changes to already confirmed and invoiced bookings will only be accepted on a case by case basis subject to our discretion. Bookings may be upgraded in value, subject to availability but not downgraded in value. If upgrading a booking you will be invoiced for any difference in price. Some services and tickets cannot be changed once booked. If an amendment is accepted, any charges made by suppliers or service providers, must be paid by the guest. Each time an amendment is made, any changes in pricing by suppliers must be paid by the guest.
Name changes after flight ticketing will incur hefty airline.
If you are a member of an airline frequent flyer program, please advise us of your membership number. It is advisable to retain your boarding passes and copies of tickets for points accrual verification against your statement. Without these, you may be unable to claim points. Some group and individual airfares are not eligible for point accrual, please check with us if you have any doubts.
For most events, tickets are sourced under license from the event organiser and may include fees and royalties above face value of the ticket.
For each package or tour, specific suppliers or service providers are specified on your booking confirmation. While we endeavour to operate all packages and tours as described, we reserve the right to change the supplier, service provider or services before or after departure according to our judgement of the best interests of all travellers due to terrorism, natural disasters, political instability or other external events outside of our control. In this instance we reserve the right to collect additional monies if required for changes. We cannot be held liable for any expenses or incidental costs incurred by suppliers, service providers or services changes.
All certificates and other travel documents for services issued by Moran Golf Tours are subject to the terms and conditions specified by the Supplier and to the laws of the countries in which the services are supplied.
Unexpected changes, delays and disruptions
All aspects of our tours and packages are subject to changes out of our control. We will endeavour to keep as close to the itineraries and packages as possible and all hotels/golf courses/restaurants etc will be replaced by those of a similar calibre.
Pricing and availability may change due to the fact that the tour dates are over 12 months ahead but cost increases, or itinerary changes, will be advised in advance and are expected to be minimal. Timings and order of days are also subject to change.
While delays, disruptions and cancellations are an unfortunate part of travel, if we are delayed or our itinerary is changed we will do our best to ensure we can provide an equivalent service in so much as is possible. When you confirm your spot our tour with your payment, you acknowledge these terms.
Each package or tour has its own validity, which is specified on the website, brochure or your booking confirmation. While we endeavour to operate all packages and tours as described, we reserve the right to change the itinerary and dates before or after departure according to our judgement of the best interests of all travellers due to terrorism, natural disasters, political instability or other external events outside of our control. In this instance we reserve the right to collect additional monies if required for changes. We cannot be held liable for any incidental expenses that may be incurred as a result of a change of itinerary and dates.
Amendment and Document reissue fees
Moran Golf Tours reserves the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alternation to an existing booking and not a transfer to another package wherein cancellation fees may apply.
Acceptance of risk
You acknowledge that you may be travelling to countries or regions where political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. It is your responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks apparent upon such travel.
Limitation of liability
We contract with a network of suppliers, service providers, event organisations and individuals to assist in the fulfilment of our packages and tours and we act as an agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
- any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a package, tour or trip, or any breach of these booking and travelling terms and conditions, is excluded;
- you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a package, tour or trip; and
- any condition or warranty which would otherwise be implied by law into these booking and travelling terms and conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
Visas, health and immigration:
You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months validity) Moran Golf Tours cannot accept responsibility for your failure to ensure that you have correct travel information.
Please check with your doctor before travelling if you require any specific vaccinations for the countries you will visit during your trip or if you have any medical requirements to consider. We cannot be held liable for any medical issues or expenses incurred during your trip. Vaccination information can be found by visiting the Travelvax website or calling 1300 360 164.
Moran Golf Tours makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and trade.
For travel advice on the countries you are visiting, please contact the Department of Foreign Affairs & Trade on 1300 555 135 or you can find out more from the Smart Traveller website.
If you have a complaint, we recommend contacting the supplier or service provider to resolve the issue, so that they can attempt to rectify the matter on the spot. For example, if you have a complaint about a hotel room, please contact reception to resolve that matter in a timely manner. If the service provider does not adequately resolve the issue, we are happy to step in to assist. In this instance, please contact our office as soon as possible. If a complaint is made during your trip, we may be able to help by liaising with the service provider directly at the time. We cannot retroactively fix issues, so it’s important to let us know at the time, so we have a chance to assist you and that the service provider is made aware of your dissatisfaction or complaint.
We will not provide any refund for dissatisfaction, change of mind, inadequate service or issues in relation to the services provided. However, we want to ensure you that have a comfortable and enjoyable experience, so if you are at all dissatisfied during your trip please let us know, as we will endeavour to make things right and will work directly with the service provider to come to a resolution for you if need be.
If satisfaction is not reached through these means at the time, any further complaint should be put in writing to us within 07 days after the service has ended and we will seek a resolution from the service provider. In this instance there are no guarantees or promises, but we will do our best to ensure you are a satisfied and content traveller.
In the event that any term or condition contained in these booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then, such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Access to The Old Course, St Andrews (for golf tours to Scotland)
We also state upfront that we do not guarantee tour guests tee-times on the Old Course, St Andrews. While we make every absolute effort through all our avenues and connections in St Andrews and the Scottish golfing community to secure tee-times, the Old Course has a ballot system for its tee-times, and as such not tee-times are guaranteed.
Moran Golf Tours takes no responsibility for any damage caused by tour guests when travelling, such as damage to their property or that of a third party. We also take no responsibility for any items that are lost or damaged during transit or on tour. This is why we recommend taking out an insurance policy and ensuring it provides adequate protection for such instances.
If you have any previous medical conditions that could affect you on a golf tour with us, please advise Kristy on email@example.com directly (in strict confidence). It is important we are aware of tour guest’s medical conditions if they might in some way, affect them on one of our tours, so we can assist if necessary.
We also recommend providing us with the contact details of each guest’s next of kin for us to contact in the case of an emergency. Please send the details to Kristy on firstname.lastname@example.org
This is a necessity when travelling and we recommend taking out a policy when you pay your deposit to cover appropriately our terms and conditions such as full cancellation. We strongly suggest that you purchase a travel insurance policy at the time of booking to cover the period from the booking date to the date you return back home. Furthermore, we strongly recommend your policy covers cancellation, curtailment, personal liability, loss of luggage and personal effects, damage and medical emergencies, or any other unforeseen circumstances. This is at the cost of the tour guest.
Descriptions features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class; however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.
Maps and photographs
Maps and photographs are shown for general information and may not necessarily reflect actual services provided.
Flights are not included in the tour price and researching, booking and confirming flights is at the tour guest’s discretion. At times, Moran Golf Tours can assist tour guests with their flights by connecting them to a travel agent, however Moran Golf Tours takes no responsibility for flights or any associated activity.
Moran Golf Tours can provide tour guests with information on travel baggage allowances as we understand it, however each tour guest must make their own enquiries and confirmations regarding travel baggage allowances and any other restrictions or allowances as pertaining to flights.
Tour guests are expected to respect the social welfare of the tour group and to conform to sensible social behaviours to ensure the enjoyment of the entire tour group. Anti-social behaviour, such as aggressive behaviour, physical, emotional or any other type of abuse will absolutely not be tolerated, In the instance that a tour guest exhibits any such anti-social behaviour, Moran Golf Tours reserves the right to end their place in the tour immediately, without any financial reimbursement for any part of the tour subsequently missed by that patron.
Imagery used for marketing
During a tour, Moran Golf Tours may take photos or videos, or other forms of media , that capture the image of guests. We may use these media in marketing materials such as on our website, in social media, in videos or in other forms of marketing. You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. If you would not like your image to be used for marketing purposes, please email Kristy@morangolftours.com.au
The laws of New South Wales, Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of New South Wales, Australia.
Address and contact information
Address: PO Box 266 Toronto NSW 2283 Australia
Phone: +61416 468 070